Technical Support Teams

Love your enemies, for they tell you your faults.—Benjamin Franklin

Businesses looking for an alternative to the high burden costs of managing and employing in-house IT staff are able to find an alternative that is both affordable and effective.

Whether you have one PC or an international network, our team becomes an integral part of your business. Pendragon personnel combine technical excellence with good business sense to fully understand IT’s role in your corporate environment. We comprehend the ways in which companies use technology to enable their business processes and use this knowledge to recommend strategic improvements. Furthermore, our consultants possess the critically important ability to communicate those ideas at every level of your organization.

Our Help Line and Technical Support Teams will assist you with implementation, procedures, security, training, and ongoing support to continually fine tune and improve the overall health of your IT Enterprise enabling it to perform its primary role—driving your core business.

Effective management of the desktop environment is essential in helping your employees perform better. Without a stable and consistent user interface platform, all of your investment in backend systems and applications are jeopardized. Our desktop services provide comprehensive management of the total desktop environment, which includes PCs, laptops, hand-held devices, as well as the associated support services such as on-site support, asset tracking and help desk services. . We understand the complexities of managing the desktop environment. It’s expensive to keep track of software versions, patches, security updates, bug fixes and driver updates that become available daily.

Our Remote Monitoring Services provide you with a higher level of support that you may elect to choose for protection of your network, giving you the peace of mind necessary to focus on your business. We can configure your system to automatically alert us to potential problems before they occur; reducing avoidable downtime and catastrophic failures which can turn into larger and more costly problems.

Our engineers can rapidly respond to any issue with the details necessary to start working on a solution without delay, even out of hours. By gaining access remotely to the network we can begin the diagnostic testing immediately before determining if an onsite visit is even needed. In the event an onsite visit is warranted, an engineer has investigated the problem before coming onsite which further reduces costly downtime.

We offer a broad range of services under one roof to help your company achieve success enabling you to deal with one partner for all of your technology needs.

By providing your organization with a stable technology foundation that compliments your business practices, your business begins to fire on all cylinders and ultimately increase your bottom line. Whether you are looking for a total outsourced management service, or simply need to strengthen and broaden your existing resources, please contact Pendragon Business Support for further information.