ITIL & Service Management Delivery

Pendragon’s Service Management Delivery consultants have gained their expertise from wide cross-section of corporate and public sector organisations as well as some of the leading management and IT consultancies.

IT Service Management

Excellence is not a matter of chance, it’s a matter of choice

Pendragon recommends a pragmatic approach to improving the management of IT operations, in both outsourced and in-house IT environments, through the delivery of quality IT systems and support services based on the best practice service management principles defined within the IT Infrastructure Library (ITIL). As organisations increasingly depend on technology to support, promote and deliver their products and services, so the benefits of adopting ITIL based service management processes become more imperative. Maximising the effectiveness and efficiency of IT services, whilst minimising corporate risks, are in our view the ultimate objectives of implementing ITIL.

Specific benefits of adopting an ITIL based approach include:

• A proven, quality approach to IT service delivery
• Increased productivity from IT resources
• Increased customer satisfaction
• Minimised risk
• Reduced costs and increased return on IT investments
• Improved communication between IT, the business users and their customers
• Improved staff morale and reduced staff turnover

As all organisations are different, a standardised approach to implementing ITIL is often inappropriate. We provide our clients with ITIL qualified service management expertise to design and deliver implementation of best practice processes and systems.

Pendragon is an active member of itSMF (IT Service Management Forum).